Transit snafu issues incorrect tickets 0
Some Faresaver validator machines were an hour behind Sunday morning — despite many warnings about the switch to daylight saving time. (CARMINE MARINELLI/ 24 HOURS)
The week leading up to the switch to daylight saving time was full of warnings for people to change their clocks.
TransLink was one that forgot to spring forward.
TransLink’s Millennium and Expo SkyTrain lines were slow to adjust to the time change on Sunday, with staff responding to “sporadic” reports of Faresaver validators still showing time an hour behind.
Derek Zabel, spokesman for TransLink, said the problem was fixed in the early afternoon, but affected parts of two SkyTrain lines. Regular ticket dispensary machines didn’t have the same problem, he said.
SkyTrain attendants received about a dozen inquiries about the time difference, Zabel said, adding the two lines anecdotally see “several hundred” Faresaver users on Sunday morning.
Some of the time-change complaints were documented on Twitter.
“@translink bus transfers are not taking into account time change. Just bought a ticket that expires in 30 minutes #goodgrief,” tweeted @jordan_patrich.
Another Twitter user, @teanahk, posted, “@TransLink your ticket stamper machines at King George haven’t been updated to daylight savings time, they’re an hour behind.”
TransLink responded on Twitter by offering an extra hour to anyone affected.
Meanwhile, other transit users on Sunday pointed to clocks that had yet to be updated at stations.
Katrina Gurr told 24 hours the time on her ticket appeared correct, but the clock above the SkyTrain platform at Burnaby’s Lake City Way Station wasn’t.
Zabel said SkyTrain staff would adjust the station clocks on Monday. He said the lagging ticket validators were all reset.
“I haven’t seen that before,” he said about the validators. “They haven’t determined what the actual problem was for the validators.”