Watchdog seeks to reimburse victimized travellers 0
The province’s customer-rights watchdog is again calling for Alameda Travels Ltd. customers to speak up if they haven’t been compensated for their cancelled journeys.
The Richmond-based travel agency closed shop in April, and so far 72 customers have had their payments fully reimbursed by Consumer Protection B.C.
Manjit Bains, a vice-president with CPBC, said all of the customers paid for their trips and, in many cases, the travel agency hadn’t completed any bookings. Their flights and hotel stays were cancelled as a result.
The refunds have totaled $69,159 — the majority for trips flying to China — and the protection agency has the ability to pay out up to $2 million in total refunds for a company’s closure.
Each person who booked a trip can receive up to $5,000 if approved by CPBC.
Bains, however, stressed that the Travel Assurance Fund option that issued the refund should be a last resort.
“One (option) is always to go back to the travel agency to seek redress in some kind of way,” she said. “If they’re unsuccessful, we encourage them to contact … their credit card provider, and if they purchased insurance, contact their insurance provider.”
Forms to apply for the Travel Assurance Fund are available on travelrightsbc.ca. All licensed travel agencies pay into the fee for these types of cases, Bains said.