Solution proffered to avoid double payment 0
Under the Compass Card system, using change on the bus will mean paying again to transfer onto the SkyTrain. (CARMINE MARINELLI/ 24 HOURS)
TransLink has come up with a solution to help the 6,000 daily commuters who pay by cash on buses and then want to transfer to the SkyTrain with their soon-to-be-incompatible tickets.
Once the new Compass system is implemented, something expected for 2014, cash users on buses won’t be able to “tap” their paper passes on the Compass machines, raising concern some users would pay double for transit.
Instead, TransLink vice-president Bob Paddon who said the transit authority would post staff during busy hours at SkyTrain stations to exchange paper tickets with single-trip Compass passes.
“There could be issues at certain stations at times of day — if you’re at late night at a station, we may not have somebody there,” he said.
“But in the rush hours when a lot of people are coming in, we’re just (temporarily) going to try and assist people in making that transition to the Compass card … (handing out) a single ride pass just to get them on the train.”
Paddon added having staff at stations also provides an opportunity to demonstrate to those using cash the convenience of Compass.
“Once they have it, I think they’ll see how easy it is to work with.”
CEO Ian Jarvis said the 6,000 daily riders pay cash generate about $500,000 in revenue each year for the authority. The figure is not enough to justify infrastructure options, such as $30 million to install Compass Card distribution machines on buses, or $10 million for ticket transfer machines at stations.
(The word "temporarily" has been added to Bob Paddon's quote after publishing to clarify the solution will only be offered during the transition period to Compass)