TransLink tests yellow tape to herd transit riders
A video shows passengers lining up for the 99 B-Line bus — the most used stop in the entire TransLink system. (SCREEN GRAB)
A few pieces of yellow tape and some lightweight barriers could be all that’s needed to fix large passenger jams at the Commercial-Broadway westbound B-Line queue, according to new TransLink research.
The stop is easily the transit provider’s busiest on the system, with 54,000 passengers using the stop daily during peak months.
TransLink’s plan is to build a shelter that could hold hundreds of passengers under the same roof without interfering with pedestrians trying to walk by the lineups that sometimes clog the entire sidewalk.
Jeff Busby, a TransLink senior manager, said by email on Wednesday that the study took place from Jan. 27 to 30 this year to develop a new queuing system for the shelter.
“The study results show that 99 B-Line queues extend down the Broadway sidewalk and around the corner into the (SkyTrain) station entrance area during the peak morning rush hour,” he said.
“Lightweight barriers and pavement markings can successfully manage the queues and lead to more orderly lines and improve the customer experience.”
Videos of the research show the normally jumbled clusters of passengers forming neat lineups without help when three pieces of tape were used to create lines — one each for the front, middle and rear doors.
Lightweight barriers were used near the bus doors to separate passengers for boarding.
The setup allowed a pass-through area of the sidewalk that was kept consistently clear of the bus lineups.
But almost immediately after the tape was removed — passengers devolved back to the messier routine of crooked lines and a blocked pathway.