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Canada Post refunds Surrey man for package that arrived safely 0

By Michael Mui, 24 Hours Vancouver

Business owner Salam Kahil at his shop in Surrey, B.C. on Wednesday May 21, 2014. A man who mailed $290 in cash to Montreal for a painting purchase says Canada Post thought it lost the money and handed him a cheque to cover their mistake — even though the cash was delivered.  (CARMINE MARINELLI/ 24 HOURS)

Business owner Salam Kahil at his shop in Surrey, B.C. on Wednesday May 21, 2014. A man who mailed $290 in cash to Montreal for a painting purchase says Canada Post thought it lost the money and handed him a cheque to cover their mistake — even though the cash was delivered. (CARMINE MARINELLI/ 24 HOURS)

"They keep on reimbursing the people money, no wonder they lose so much money." — Salam Kahil

A man who mailed $290 in cash to Montreal for a painting purchase says Canada Post thought it lost the money and handed him a cheque to cover its mistake — even though the cash was delivered.

Surrey sandwich maker Salam Kahil said he shipped the money express post in late February after seeing a last-minute advertisement on Kijiji. Nearly two weeks later, representatives at Canada Post told him the package was still in Vancouver being scanned.

After a string of conversations, a letter from Canada Post notified him on March 10 there was likely an address error and the money was being returned to sender. Only two days later, the money arrived to its destination.

Kahil said he’d tried to call many times without success, but Canada Post decided to pay him back the money in the envelope and the delivery fee, though he tried to tell them the money arrived safely. He still hasn’t cashed the cheque today.

“Why don’t they just explain to me, ‘Mr. Kahil, we screwed up.’ I never expected them to send me money,” he said this week.

“What upset me the most is to see them cutting down on services to the public … and every time we have a problem they refund you your money. It’s like what’s the point?”

In an emailed statement, Canada Post — which earlier announced its intention to end door-to-door delivery and posted a $27-million loss before tax for the first quarter 2014 on Thursday — said it rarely reimburses money for cash sent through mail.

“I can tell you that Canada Post discourages sending cash through the mail,” said spokesman Eugene Knapik.

“It is rare that Canada Post would reimburse a customer in this situation. However, our customer service representative decided that it was appropriate to do so as a goodwill gesture to the customer in this case.”

 

 

 

 

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