News Local

Surrey adds app for complaints

By Michael Mui, 24 Hours Vancouver

The south Fraser municipality is launching an app that the city says will help engage citizens in an age where residents are showing up less often to city hall to voice concerns directly.

City GIS manager Sean Simpson said on Monday the smart phone is the new way for folks to access information — it shows in the web traffic, after all.

The MySurrey app — for iPhone and Android — includes city job listings, events and general news.

It also connects those with the app to other city online applications such as COSMOS — a popular map tool with developers — and a “requests” app to deal with things such as pot holes, graffiti or inquiries about bylaws.

“It’s much cheaper, much more efficient than to have staff housing a phone line,” Simpson said.

Costs for the app were not provided — there is also a marketing component the city will have to pay for, likely online and bus shelter advertisements. 

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