United forces GI to pay $200 — after two years in war zone
Lt. John Rader (FOX NEWS)
United Airlines is striking out more than the Blue Jays.
The stumbling carrier shot itself in the foot again by forcing a soldier returning from the war zone in Afghanistan after 21 months to pay $200 for an overweight bag.
Lt. John Rader said the heaviest items in the duffel bag were his Kevlar vest, two helmets and his combat boots.
At the United counter in El Paso, Texas, Rader got the bad news.
“I was told point blank that I’d have to pay $200 for the overage or find another bag to siphon stuff off with,” Rader told Fox News. “Well, I didn’t have another bag so I was caught in a bind: Do I go home without my stuff or without it?”
He added: “There was no empathy to the situation. I’m not looking for sympathy, but some form of empathy in the situation. There was none of that. It was just cold. I had to either pay or leave the bag.”
United is now slipping into a mode it’s become familiar with: The grovelling apology.