Jimmy Craig wants his lifetime ban from two New Brunswick Tim Hortons
lifted, but he's not getting any sympathy from the company's head office.
Craig, a paramedic who regularly complained about the taste of his decaf
coffee at a Tim Hortons in St. Andrews, N.B., was recently issued a lifetime
ban under the province's trespass act.
He is no longer permitted on the premises of the St. Andrews Tim Hortons, or
the one in neighbouring St. Stephen, unless he's there responding to a
medical emergency.
“We want people leaving Tim Hortons with a smile every time. In this
particular case, we understand the customer was unhappy after multiple
visits, and no matter what the staff did to make it right, he was still
unhappy,” said David Morelli, Tim Hortons' director of public affairs, in a
statement.
Staff and management at the St. Andrews location are remaining tight-lipped.
Craig allegedly began complaining a year ago.
Despite free coffees, fresh pots and meetings with the corporate office, he
was continually dissatisfied with the quality of the coffee and kept on
complaining.
“He became increasingly aggressive with store staff and was
impacting their ability to serve other customers,” said Morelli. “Our staff
work long and
hard to please each customer every day. But at some point, we have to
respectfully agree to disagree, and suggest we go our separate ways.”
Craig - who also works for a transportation company - told the Toronto Star
he will never spend another dime in a Tim Hortons again. But he still wants
the ban lifted.
“If my passengers want to, I should be able to access the drive-thru,” he
said.
Craig plans to contact a lawyer and fight the ban.
